Simple Support Tickets turns your WordPress site into a powerful customer support hub — with AI-powered replies, WhatsApp & email alerts, canned responses, products, priorities and a beautiful agent dashboard.
From the first ticket to the final reply — every feature you need to deliver world-class customer support, without leaving your WP dashboard.
A beautiful, fast dashboard with ticket status, priority and assignee at a glance.
One-click smart replies powered by OpenRouter, OpenAI or Gemini using your own API key.
Native Twilio integration — notify admins and users on new tickets and replies.
Fully editable confirmation, admin reply and verification emails with merge tags.
Save unlimited reply templates and insert them with one click while replying.
Let users pick a product when submitting tickets to keep everything organized.
Set priorities, change ticket status and manage SLAs from the sidebar.
Optional email verification on registration keeps spam tickets out for good.
Pick your primary color & font — emails, badges and buttons match your brand.
A modern admin UI your team will actually enjoy using. Tap any screenshot to explore the live demo.
No SaaS lock-in. No per-agent fees. No data leaving your site. Just a clean, modern helpdesk that ships with everything your support team needs from day one.
Stop paying $25–$60 / agent / month for cloud helpdesks.
Choose the plan that works for you. Both include all features, 1 WordPress site, and a 30-day money-back guarantee.
Real reviews from real support teams using Simple Support Tickets every day.
"We switched from Zendesk and never looked back. Simple Support Tickets is lightweight, fast, and the AI reply suggestions save our team at least 2 hours every day."
"The best tickets plugin for WordPress, hands down. WhatsApp notifications via Twilio were a game changer for our client — they finally get instant alerts on urgent tickets."
"I love that everything stays inside WordPress. No third-party SaaS fees, no data leaving my server. Setup took 10 minutes and my clients are happier than ever."
Simple Support Tickets is the most modern, fully-featured ticketing plugin built specifically for WordPress — with AI replies, WhatsApp + email channels, and zero SaaS fees. Hundreds of teams use it daily and rate it 4.9/5.
No. The core plugin works out of the box. AI replies use your own OpenRouter/OpenAI/Gemini key (optional), and WhatsApp uses your own Twilio account (optional).
No. It's built lightweight — assets only load on ticket pages and the admin area. Tested with WooCommerce, Elementor and major caching plugins.
Yes. Set your primary brand color, pick a Google Font, and the entire plugin — including emails — instantly adopts your brand.
Absolutely. We offer a no-questions-asked 30-day money-back guarantee via Freemius. You're in safe hands.
The yearly $39 plan gives you all features for 1 WordPress site, updates and support for 1 year, and renews annually. You can upgrade to lifetime anytime.
The lifetime $349 plan gives you all features for 1 WordPress site, lifetime updates, and lifetime priority email support from the IconicBits team — pay once, keep forever.
Join hundreds of WordPress pros using Simple Support Tickets to delight customers and save hours every week.
The Easiest Support Ticket WordPress Plugin · Secure checkout by Freemius
