Our Policies
Transparent, fair, and straightforward policies for Simple Support Tickets.
🔒 Privacy Policy: Your Data is Yours
We believe in complete data sovereignty. We have built Simple Support Tickets with absolute respect for your privacy and the security of your website.
We do not track, collect, or store any of your website's data on our servers.
When you install and use our plugin, 100% of the processing happens locally on your own WordPress server. Every support ticket, customer detail, and file uploaded is executed and stored entirely within your own environment.
We do not have access to your support threads or user data. You can confidently use Simple Support Tickets knowing your intellectual property and customer data remain entirely under your control.
💳 Refund Policy: 7-Day Guarantee
We stand behind the quality of Simple Support Tickets and want you to be completely satisfied with your purchase. If the plugin fails to meet your expectations or doesn't function properly on your site, we offer a 7-day money-back guarantee.
Because we want to ensure everything works flawlessly, we require you to define the issue before a refund is processed.
When are refunds provided?
If you purchase the plugin and it causes a critical error, conflict, or issue on your website that our support team cannot resolve, we will issue a full refund.
To request a refund, you must contact our support team within 7 days of purchase, clearly define the problem, and allow us the opportunity to assist you in fixing the issue first.